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Does anyone else dislike having to click on “I agree” so much — and having to read the agreements again and again?

I really dislike the fact that some financial institutions require you to click on “I agree” to their terms and conditions every time you pay their bill online. I’m talking about you, American Express, but you’re not the only one. Unless I re-read the T&Cs in their entirety — yeah, like I’ve got time for that — I have no way of knowing the company hasn’t changed some crucial term on me. That’s one of the reasons I’ve switched most of our spending over to a non-AmEx credit card that doesn’t require this.

The same is true for software updates. Let me pick on Apple: Whenever the iTunes software automatically updates itself, it presents a complete set of T&Cs and requires you to click on “I agree.” For all I know, what I’m agreeing to could be radically different from what I previously agreed to.

[ADDED FROM MY RESPONSE TO A COMMENT BELOW:] American Express knows I’m an existing customer (because I had to log in) and therefore have already agreed to the T&Cs. Apple knows (or ought to know) that I’ve got an existing iTunes installation and therefore have already agreed to the T&Cs. In each case that should exempt me from having to read the T&Cs again.

Other financial institutions and software updaters seem to get this. AmEx and Apple should follow their example.

Comments on this entry are closed.

  • Anonymous 2010-06-21, 8:43 am

    Well, seriously, how else do you expect me to demonstrated that you assented to the terms of the contract? I agree that every time may be excessive if there’s no change to the terms, but I assume every time I click through the iTunes agreement (for an update that I didn’t want anyway) they’ve changed something. And of course I don’t read it to see what it is – what would be the point of that? But given the current jurisprudence on browsewrap and clickwrap, what other choice does the website’s lawyer have?

  • D. C. Toedt 2010-06-21, 8:47 am

    @Anonymous, I certainly don’t mind clicking on “I agree” the first time. But every time? No.

    American Express knows I’m an existing customer (because I had to log in) and therefore have already agreed to the T&Cs. Apple knows (or ought to know) that I’ve got an existing iTunes installation and therefore have already agreed to the T&Cs.

    In each case that should exempt me from having to read the T&Cs again.

    Thanks for stopping by; I appreciate your having taken the time to comment.